RETURN POLICY
What to Expect
30-Day Return Window
Return any unused item within 30 days of delivery.
Full Refunds
Refunded to your original payment method within 5–7 business days.
Free Return Shipping
We cover return shipping on all eligible orders within Canada.
HOW IT WORKS
Return in 4 Easy Steps
01
Contact Us
Reach out via email or our contact form with your order number and reason for return.
02
Ship It Back
We'll email you a prepaid return shipping label within 1 business day.
03
We Inspect
Our team inspects the item upon arrival — typically within 2–3 business days.
04
Get Refunded
Your refund is issued to your original payment method within 5–7 business days.
FAQ
Common Questions
All unused items in their original packaging are eligible for return within 30 days of delivery. Items that have been installed, modified, or damaged are not eligible.
No, we do not issue automatic refunds after a return is received. Refunds must be manually requested by contacting our support team with your order number and proof of return. Once verified, please allow 5–7 business days for processing.
No, we do not offer direct exchanges at this time. If you'd like a different product, you'll need to return the original item and place a new order separately once your refund has been processed.
Yes, absolutely — if your item arrived damaged or defective, we will make it right. Contact us within 48 hours of delivery with photos of the damage and your order number. We'll arrange a free replacement or issue a full refund immediately, no return required.
No, all sale and discounted items are final sale and are not eligible for return or exchange. Please review your order carefully before completing your purchase on promotional items.
Still Have Questions?
Our team is here to help — reach out and we'll get back to you within 1 business day.